Privacy Policy
1. Information We Collect
We collect information you provide directly to us when using Joze.ai, including:
- Contact information (name, email address)
- Conflict descriptions and location data
- Communication between parties during the resolution process
- Payment and billing information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our conflict resolution services
- Facilitate communication between parties and Sherpas
- Generate AI-powered analysis and recommendations
- Process payments and send transaction notifications
- Respond to your inquiries and provide customer support
3. Data Security
We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest. Access to sensitive conflict information is restricted to authorized personnel and your designated Sherpa only.
4. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information only:
- With other parties involved in your conflict resolution (as necessary for the process)
- With your designated Sherpa to facilitate mediation
- When required by law or legal process
- To protect our rights, property, or safety
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Conflict resolution records are maintained securely for a minimum of 7 years after case closure.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt-out of marketing communications
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings.
8. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform.
9. Contact Us
For privacy-related questions or to exercise your rights, contact us at privacy@joze.ai